Survey Shows Alpha Energy’s Emphasis on Customer Service Pays Off

Survey Shows Alpha Energy’s Emphasis on Customer Service Pays Off

There’s a prevailing theory in business that price trumps all in terms of getting business, that among all factors affecting buying decisions, price is always the most important. However, a recent survey showed that when choosing a contractor, “Low Price” was just 8th on a list of important factors listed by customers. Alpha Energy Solutions personnel attended a seminar by Frank Basednjak, a world-renowned business coach. He pointed to other factors that successful businesses excel in, from arriving at a…

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Looking Back, and Ahead, to Success at Alpha

After celebrating Alpha’s largest-ever Christmas Party, it’s time to share some thoughts on the year just past and how much we’re looking forward to continuing Team Alpha’s success in 2013. From Gerry Lewis, Director of Sales: When Charlie Strong announced his decision to turn down Tennessee and remain as the University of Louisville’s football coach, he quoted the motivational speaker Stephen Covey: ” ‘You can buy a person a lot, but you can’t buy his heart. His heart is where…

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Alpha Closes 2012 with Sale of 1,250-Tons of Multistack Chillers

In April, an Alpha Mechanical Service crew installed a 150-ton Multistack Magnetic Bearing Chiller at Centre College, the first of its kind in Kentucky. The machine is expected to save the school more than $20,000 in energy and maintenance costs annually. Now Alpha is preparing for a Louisville installation of two Multistacks — a 750-ton unit at one location and a 500-ton unit at another. “The Magnetic Bearing technology is the future,” said Ron Jenkins, who has managed the project…

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Country Roads Mean Business for Alpha Mechanical’s Eastern Region

Scotty Holt knows some country roads. Alpha Mechanical Service’s Sales and Service representative covers a wide expanse of geography, with customers in eastern Kentucky, West Virginia, Ohio and even parts of Virginia. Alpha’s Dunbar, West Virginia office covers every square mile from Morgantown, W.Va. to Big Stone Gap, Va. (325 miles) and Snowshoe, W.Va. to Morehead, Ky. (300 miles). Holt, headquartered in Ashland, Ky., said he drives up to 4,000 miles every month. He helped launch the operation in 2007,…

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Alpha Energy’s Hellman Now Certified for Energy Management

Alpha Energy Solutions’ Dave Hellman passed the test. The test, that is, to become a Certified Energy Manager, joining just 10,500 CEMs worldwide recognized by the Association of Energy Engineers. To earn the designation, Hellman spent countless hours studying materials to understand energy-related principles and practices. He met requirements for field experience, educational achievement and passed a rigorous exam. “This is an important designation for me and for Alpha Energy Solutions,” said Hellman, Alpha’s director of Energy and Performance. “There…

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Welcome Alpha Mechanical’s New Parts Buyer – Tracey Hayes

Tracey Hayes has joined Alpha Mechanical Service’s team as Parts Buyer. She spent the last 21 years in the industry in sales at Tarrant Services Agency, a Louisville parts supplier for HVAC equipment and compressors. Hayes says she is looking forward to new challenges and thrilled to be on board at Alpha. “Everybody knows about Alpha and how great it is to work here,” Hayes said. “But until I got here, I didn’t realize what an impressive company it is.”…

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Barry Hartlage On Board to Grow Alpha Mechanical’s Electrical Division

With the addition of Barry Hartlage, Alpha Mechanical Service’s Electrical Department is gearing up for more work. Hartlage is Alpha’s new Electrical Service Manager. He spent seven years with Arrow Electric Co., where he was the Director of Business Development. Hartlage, an Indiana University graduate, began his professional career as a pipefitter helper at Independent Piping. Hartlage said he’s excited about meeting Alpha’s existing customers and calling on new ones with the goal of growing the company’s revenue. “My goal…

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Alpha Energy Offers Coatings to Help Customers Save Money and Energy

Alpha Energy Solutions is proud to announce it is teaming with Xtreme Cleaning Solutions to offer a new technology product that extends the life of HVAC units while saving on energy use. Microguard, a Daytona Beach, Fla. company, manufactures an HVAC coating product that is equally effective when applied to new equipment or on existing units in the field. It has been tested and proven to provide energy savings and extend the life cycle of HVAC units, while providing customers with…

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In Business Story, Rhodes Stresses Customer Service

  photo by Business First of Louisville The Nov. 9 edition of Louisville’s business newspaper, Business First, features a profile of Alpha Energy Solutions’ president Joe Rhodes. Reporter John Karman, not surprisingly, found Rhodes to be humble and driven to succeed. From the story: Humble in nature, Rhodes deflects most questions about his personal success, opting instead to give credit to his employees. He chalks up the success of his business to the company’s focus on customer service. Later in…

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Alpha Energy’s Controls Workshop a Hit at KSPMA

Integrating systems for lighting, heating, building access and security is a complex endeavor, one that can leave facility managers in a scary situation, or locked into a cage. That was the message from Greg Witt in a presentation sponsored by Alpha Energy Solutions at the Kentucky School Plant Management Association (KSPMA) conference in Lexington. Greg Witt discusses system integration at Alpha Energy’s presentation at KSPMA Witt, of Cochrane Supply, works with Alpha Energy Solutions and its customers to integrate building systems for…

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